Ordering

Q. How do I place an order?

Browse our collections on chakorhomes.com, add the products you like to your cart, and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order. You will receive a confirmation on email/SMS/WhatsApp.

Q. Do I need to create an account to place an order?

No. You can check out as a guest. However, creating an account helps you track your orders, save addresses, and access your order history easily.

Q. What payment methods do you accept?

We accept UPI, debit and credit cards (Visa, MasterCard, Rupay, American Express), net banking, popular wallets, and EMI options offered by our payment gateway.

Q. Do you offer Cash on Delivery (COD)?

At present, we accept only prepaid orders through secure payment gateways. This helps us plan our craft workshops and dispatches more reliably.

Q. Can I get a GST invoice for my business?

Yes. Please add your business name and GSTIN in the "Order Notes" or write to chakorhomes@gmail.com with your order number, and we will issue a GST invoice.

Shipping

Q. Do you ship all over India?

Yes, we ship pan-India through reputed logistics partners. Please refer to our Shipping Policy for detailed timelines and charges.

Q. Is shipping free?

Standard shipping is free on all prepaid orders above ₹2,000 within India. For orders below ₹2,000, a nominal shipping fee will be shown at checkout.

Q. How long will my order take to arrive?

Ready-to-ship products are dispatched within 1–3 working days and typically delivered within 4–10 working days depending on your location. Made-to-order pieces may take longer — the timeline will be mentioned on the product page.

Q. How do I track my order?

Once dispatched, you will receive a tracking link via email/SMS/WhatsApp. You can also log into your account or contact our support team.

Products

Q. Are your products handmade?

Most of our furniture and décor is handcrafted or partly handcrafted by artisans across India. Small variations in colour, grain, texture, or finish are natural and are what make each piece unique.

Q. Will the actual product look exactly like the image?

We photograph every product with great care, but slight variations in colour and finish may occur due to natural materials, screen calibration, and lighting. Rest assured, dimensions and specifications remain as listed.

Q. Do you offer customisation?

We accept a limited number of customisation requests (size, wood tone, upholstery) on select products. Please write to chakorhomes@gmail.com or WhatsApp +91 97119 28849 with the product link and your requirement.

Q. Do your products come with a warranty?

Most of our wooden and metal furniture comes with a manufacturing warranty against structural defects. Warranty terms are mentioned on each product page. Warranty does not cover normal wear and tear, misuse, or damage due to improper assembly.

Returns, Refunds & Cancellation

Q. Can I return a product if I don’t like it?

We do not accept returns for change of mind, mismatch with décor, or personal preference. Please refer to our Return / Refund Policy for details.

Q. What if my product arrives damaged or wrong?

Please contact us within 24 hours of delivery with clear photos and an unboxing video at chakorhomes@gmail.com or WhatsApp +91 97119 28849. We will offer a free replacement, repair, store credit, or refund as per our Return / Refund Policy.

Q. Can I cancel my order after payment?

Once payment is received and the order is confirmed, cancellation is not possible. Please review your order carefully before making payment. See our Cancellation Policy for full details.

Account & Support

Q. How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions sent to your registered email.

Q. How do I contact customer support?

Email: chakorhomes@gmail.com | Phone / WhatsApp: +91 97119 28849 | Hours: Monday to Saturday, 10:00 AM to 7:00 PM (IST).

Q. Do you offer corporate or bulk orders?

Yes. For bulk, corporate gifting, hospitality, or interior-designer enquiries, please write to chakorhomes@gmail.com.

Frequently asked questions

Answers to the questions we get most often. If yours isn't here, use the Contact page and we'll get back to you.

We ship across India with standard delivery. The shipping charge is shown at checkout before you pay.

Add the items you want to your cart, open the cart, and go to checkout. Enter your delivery address and pay online — your order is confirmed as soon as payment succeeds.

Standard delivery is 3 to 5 business days after dispatch. You will get an email confirmation when the order is placed.

Yes. Retail orders have a minimum order value, and your cart will tell you how much more to add if you are below it. Registered dealers are not subject to this minimum.

We accept online payment at checkout — cards, UPI, net banking and wallets. Cash on delivery is not available; all orders are prepaid.

Yes. We work with wholesalers, distributors and bulk buyers. Send us your details through the Request a Quote page and we will set up your account — once you log in, your pricing applies automatically.

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