Effective Date: 14 September 2026

1. No-Return Policy

At Chakor Homes, every piece of furniture and décor is carefully crafted, quality-checked, and packaged before dispatch. As all our products are made-to-order or curated in limited quantities, we do not accept returns or offer refunds for change of mind, mismatch with décor, size or space issues, or personal preference.

We strongly recommend that you review product dimensions, materials, colours, and specifications carefully before placing your order. Our support team is happy to assist you with any pre-purchase queries.

2. Exceptions — Damaged, Defective or Wrong Item Received

We stand behind the quality of every order. If you receive a product that is:

  • Damaged in transit,
  • Defective in manufacturing, or
  • Not the item you ordered,

please contact us within 24 hours of delivery so that we can make it right.

3. How to Raise a Claim

To raise a damage / defect / wrong-item claim, please share the following:

  • Your order number.
  • Clear photographs of the product from multiple angles.
  • A short video (mandatory) of the product, ideally including the unboxing.
  • Photographs of the outer packaging and shipping label.

Send these to chakorhomes@gmail.com with the subject line "Damage/Defect Claim – Order #<your order number>", or WhatsApp them to +91 97119 28849.

4. Resolution

Once your claim is received, our team will review it within 3–5 working days. Depending on the case and product availability, we will offer one of the following:

  • Free replacement of the damaged or wrong product.
  • Repair of the affected part (where feasible).
  • Store credit of an equivalent amount valid for 12 months.
  • Refund to the original payment method, only where replacement and repair are not possible.

5. Refund Timelines

Approved refunds are initiated within 3–5 working days of resolution. Depending on your bank or payment provider, the amount may reflect in your account within 5–10 working days from the date of initiation.

6. Non-Returnable Cases

The following are not eligible for return, replacement, or refund:

  • Products damaged due to misuse, mishandling, or improper assembly by the customer.
  • Products with normal wear and tear after use.
  • Minor variations in colour, grain, texture, or finish that are inherent to handcrafted furniture.
  • Claims raised after 24 hours of delivery.
  • Customised or made-to-order pieces (except when they arrive damaged, defective, or incorrect).
  • Products purchased during clearance or "final sale" promotions, unless damaged or defective.

7. Order Cancellation

Cancellation is governed by our separate Cancellation Policy.

8. Contact

Email: chakorhomes@gmail.com

Phone / WhatsApp: +91 97119 28849

Address: A-143, Basement, Sector 8, Dwarka, New Delhi – 110077, India