Effective Date: 14 September 2026

Chakor Homes Pvt. Ltd. ("Chakor Homes", "we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us when you visit chakorhomes.com or purchase our products. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, you agree to the practices described below.

1. Information We Collect

We collect the following categories of information:

  • Personal details you provide: name, billing and shipping address, email address, mobile number, and (where applicable) GSTIN.
  • Order and transaction information: products purchased, order value, payment method, and delivery status. We do not store your complete debit/credit card number or CVV — payments are processed by PCI-DSS compliant payment gateways.
  • Account information: login credentials (stored in encrypted form), wishlist, saved addresses, and order history.
  • Communication data: emails, WhatsApp chats, contact-form submissions, product reviews, and customer-support conversations.
  • Technical data: IP address, browser type, device information, operating system, referring URL, pages visited, and time spent on the site (collected via cookies and analytics tools).

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Processing, packing, shipping, and delivering your orders.
  • Sending order confirmations, dispatch updates, invoices, and delivery notifications.
  • Providing customer support and responding to your queries.
  • Improving product listings, website performance, and user experience.
  • Sending promotional communications about new arrivals, offers, and collections — only if you have opted in. You may unsubscribe at any time.
  • Meeting legal, tax, and regulatory obligations under Indian law.

3. Sharing of Information

We do not sell or rent your personal data. We share information only with:

  • Logistics partners (such as Delhivery, Bluedart, XpressBees, DTDC, or India Post) — to deliver your orders.
  • Payment gateways (such as Razorpay, PayU, Cashfree, or similar) — to process payments securely.
  • Technology service providers — for hosting, analytics, email delivery, and customer-relationship management.
  • Government or law-enforcement authorities — when required under Indian law, a valid court order, or to protect our legal rights.

4. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use the site. Please refer to our Cookie Policy for details and to manage your cookie preferences.

5. Data Security

We implement industry-standard technical and organisational measures — including SSL/TLS encryption, secure servers, access controls, and periodic reviews — to protect your data against unauthorised access, alteration, or disclosure. No method of transmission over the internet is 100% secure; while we work hard to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil your orders, provide after-sales support, comply with our legal and tax obligations (typically 7–8 years for invoicing records under Indian law), and resolve disputes. Once no longer required, data is securely deleted or anonymised.

7. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your account and associated personal data (subject to our legal retention obligations).
  • Withdraw consent for marketing communications at any time.
  • Raise a grievance with our Grievance Officer (details below).

8. Children’s Privacy

Our website and products are intended for users aged 18 years and above. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites (for example, social-media pages or payment gateway pages). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before sharing any information.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Effective Date". Continued use of the website after any change constitutes acceptance of the revised policy.

11. Grievance Officer

In compliance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of our Grievance Officer are:

Name: Rahul Singh Bhadoriya

Company: Chakor Homes Pvt. Ltd.

Address: A-143, Basement, Sector 8, Dwarka, New Delhi – 110077, India

Email: chakorhomes@gmail.com

Phone: +91 97119 28849

Hours: Monday to Saturday, 10:00 AM to 7:00 PM (IST)